These delivery terms were updated 19.11.2020.

Ekoaarrekauppa oy
Juvantie 41 (Store)
50170 Mikkeli
045-7873 5539
Peiponkuja 450170 Mikkeli (Mail, invoices)
info@ekoaarrekauppa.fi
www.ekoaarrekauppa.fi
Business ID: 2942002-5

The online store sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities that arise in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the current delivery terms and conditions.

Payment service provider

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail plc appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail plc has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Corporation, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com

Klarna Checkout also acts as a payment service, through which the payment options are invoice, installment payment, card payment and online banking payments.

By providing information at the checkout, you accept the terms and conditions of Klarna ab (Klarna ab, Sveavägen 46, 111 34 stockholm). By clicking the “buy” button, you accept the general terms and conditions of eco-treasure trading.

Collector Invoice / Credit

With the Collector Invoice / Credit service, you can pay for your purchases up to € 5,000.

For the Collector invoice, you get an interest-free * payment period of at least 30 days and up to 60 days.

The invoice is therefore due on the last day of the calendar month following the date of purchase. (* the payment term interest rate is 0%, a billing fee of € 2.95 is added to the first invoice)

You can pay off the entire balance of the invoice on the due date or, if you wish, you can choose installments of 1-36 months. The installment will start automatically after you pay the minimum installment indicated on the invoice. If you wish, you can also pay larger installments or pay off the entire balance at once.

The installment interest rate is 1.6% per month, which corresponds to a nominal annual interest rate of 19.20%. An account management fee of € 2.95 per month is added to the invoice, in which case the real annual interest rate calculated on a € 1,000 purchase is 21.3%.

When choosing a Collector invoice / installment, you will always receive the products you ordered at home before paying for them. This brings flexibility as well as security to handling exchanges and returns.

Collector invoice / installment can be used by a person who has reached the age of 20 and has sound credit information. We perform a credit check when ordering. Late payments and unpaid invoices will be charged a reminder fee of EUR 5 plus a monthly interest rate of 1.6% for the delayed period.

You can get the complete Collector invoice / installment terms from the following links:

You can find a more detailed service description at https: //www.Collector.Fi/henki ...

General invoice and account credit terms can be found at https: //www.Collector.Se/uploa ...

You can find standard European consumer credit terms at https: //www.Collector.Se/uploa ...

The lender is Collector Bank Ab.

Paypal

Through the Paypal service, customers can pay for orders using their paypal account or a card linked to it. Use of the service requires acceptance of the payment terms of the service provider. More information on payment and contract terms can be found at https: //www.Paypal.Com/fi/weba ...

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately, preferably through the online store contact service. Save your order confirmation if you need to contact customer service. When dealing with our customer service, always keep your possible customer number and order number available. Whenever you receive a package, check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

Ekoaarrekauppa Oy
Peiponkuja 4
50170 Mikkeli
045-7873 5539
info@ekoaarrekauppa.fi
www.ekoaarrekauppa.fi
Business ID: 2942002-5

Our online store chat also serves customers in problem situations. Through the chat, you can leave us a contact request if we are not present at the moment.

Delivery methods and costs

Shipping costs include shipping and packaging costs. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best, in which case the exact delivery cost is presented.

We reserve the right to make changes.

Delivery time

Our most common delivery times vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if the shopping cart has out of stock products. We will also notify you of any delays immediately after ordering. If your order contains products with a longer delivery time, we will ship the entire order at once, ie according to the longer delivery time. If the delivery of the products is delayed for any reason, we will notify you in person and agree with you on exceptional measures. Please also note the separate delivery time notice on the product's own page in the case of an Ordered Product.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. We will inform you about different delivery times on the e-commerce website.

Return policy

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The cancellation period ends 14 days after the last batch of goods has been received or, in the case of downloadable products, from the moment of receipt of the order.

In order to exercise the right of cancellation and return, you must notify us of your decision to our customer service by email at info@ekoaarrekauppa.Fi. Our customer service will receive your notification and send you return instructions. Usually, we will send an "Easy Code" for return, ie a return code to your email / alternatively a return form.

Returns must use the same delivery method as the original delivery.

Delivery costs for returns weighing more than 15 kg are invariably borne by the customer. Returns of these products are always subject to Freight Costs in accordance with the freight price list in force at the time of return.

In order to comply with the withdrawal period, it is sufficient that you send your notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Possibly custom-made work on request is non-refundable.

Effects of withdrawal

If you cancel this Agreement, we will refund to you all payments received from you, including shipping costs (except for the additional cost of choosing a delivery method other than the cheapest one we offer), without delay and in any case no later than 14 days after receiving notice of cancellation. We will make the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.

Returned products must be packed in their original sales packaging and completely unused. All possible manuals, price tags, size tags and the like that came with the products must be attached to the products as they were when the product was received. Products or their packaging must not bear additional markings.

The right of return does not apply to products that are manufactured or modified according to the consumer's wishes. Products ordered separately for the customer also do not have a right of return, unless otherwise agreed.

You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period.

You are only liable for any depreciation of the goods as a result of any treatment other than that necessary to establish the nature, characteristics and functioning of the goods.

Return instructions

First contact our customer service info@ekoaarrekauppa.Fi within 14 days of receiving the package and notify us of your return. Wait for our customer service response and instructions on how to return the package. Our customer service usually responds during the same business day.

Carefully pack the products in their original packaging and attach any completed and signed return form sent by our customer service. As a rule, we send to your e-mail the so-called The "Easy Code", which is the return code that you should write on the side of the package to be returned. Do not close the packaging until you have carefully checked (return form) and the products to be returned. Please note that we do not refund products that are damaged or stained by the customer, nor products that do not include the accompanying instructions or price tags. The product must be in resellable condition (also applies to packaging)

Take the package to the office according to the instructions given by our customer service without delay, however, within 14 days of making the return notification. Always take the receipt from the office for the return of the package. Packages are usually returned to us within about 5 business days, so please wait - we and / or our payment intermediary will contact you after the package is returned.

We will charge you for the original delivery costs if the return has not been delivered to the office in accordance with the instructions within 14 days of the return notification. If you choose a delivery method that differs from our instructions, we will charge you for any additional costs incurred.

Unredeemed package

Non-redemption is not the same thing as refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost, in this case the delivery cost is at least € 8, depending on the delivery method originally chosen.

Problem situations

If the product is lost, damaged during transport or does not otherwise correspond to your order, you must report the defect electronically to the e-mail address mentioned in the return conditions section within 14 days at the latest. If the package or its contents are clearly damaged during transport, you must immediately make a complaint to the transport company of your choice.